Q. what happens if I lose my a-plus card or if it's stolen?

A. Simply call our Customer Service Line on + 27 800 11 09 29 (toll-free) as soon as you can. Your card will then be stopped and a new one issued.

Q. can a friend or family member make a purchase while using my a-plus card?

A. No, because your A-Plus Card is just like a credit card and any purchase requires your signature. But you can of course apply for a Supplementary Card, which shares your account and credit limit.

Q. how do I pay my a-plus account over the internet?

A. Our details for internet banking are as follows:

• Bank: Nedbank
• Branch: 194905
• Account number: 1949000109
• Reference: Your 16 digit A-Plus account number
• Beneficiary: For Standard Bank customers this is Nedbank Credit Card division
• For FNB Customers this is Nedbank Consumer Card division
• For ABSA and Nedbank customers this is Nedbank Card division

useful telephone numbers

For all A-Plus Card and Club queries:

Tel: + 27 (0) 860 900 100
or + 27 (0) 11 710 4018
Fax: + 27 (0)11 710 3109

For lost and stolen cards:

Tel: + 27 800 11 09 29 (toll-free, 24 hours a day, 7 days a week)

*A-Plus Club Members, remember the A-Plus helpline (for legal, health and family matters, as well as Dial-a-Teacher, Doctor's discounts and Travel and Hotel Bookings) 24 hours a day, 365 days a year - simply call 0860 606 606.